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Work stress, work satisfaction and coping among life insurance agents

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Chapter Summary

The industry in the United States expanded considerably in the late nineteenth century due to rapid economic growth, urbanisation and popular education; one saw keen competition among companies and agents for the client dollar. This chapter attempts to identify and analyses stressors associated with the work of life insurance agents, as well as coping strategies adopted by the life insurance industry in general and the agents in particular. The study on which the chapter is based analysed transcripts of in-depth interviews conducted in 1990 with 15 life insurance agents and subsequently in 1998–1999 with 15 agents and informants. Singapore has experienced in the past twenty years a rapid growth in the insurance industry, as measured both by the actual number of insurance companies and by the number of full-time and parttime life insurance agents.

Keywords: coping strategies; economic growth; life insurance agents; urbanisation



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