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The Decision Making Process

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Chapter Summary

The overall purpose of establishing a claims resolution mechanism was to put in place a process that could provide an effective remedy to claimants within a reasonable period of time, while at the same time ensuring fairness of procedures in line with human rights standards. The process adopted procedures which invoked mass claims processing techniques, standards of evidence appropriate for the special nature of the process, a fast track summary procedure for dealing with uncontested claims and a written procedure at the decision making level. This chapter considers these procedures and describes proceedings before the Housing And Property Claims Commission (HPCC), the format of decisions and the orders, ancillary relief and remedies that could be granted in respect of each category of claim.

Keywords: decision making; Housing And Property Claims Commission (HPCC)



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