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A Step beyond: Technologically Enhanced Interactivity and Legitimacy

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Chapter Summary

In this chapter a glimpse of the potential impact of interactive digital tools on NGOs and their legitimacy are presented. The chapter starts from the presumption that the discourse environment in which NGOs operate has an effect on the legitimacy issue and the three legitimacy dimensions. In applying this perspective, the chapter aims to explore what the new interactive digital tools might mean for legitimacy and on what basis such tools could develop contributions to the concept of legitimacy and its dimensions. By way of example, two applications are elaborated: simulation games and personalized information distribution. Virtual games appear an excellent tool to make a political argument through simulation. Another example of the potential of new interactive digital tools relates to what are known as recommender systems. Finally, an attempt is made to develop a framework for understanding the impact on and conceivable contribution to legitimacy of interactive digital tools.

Keywords: digital simulation; interactive digital tool; legitimacy dimension; NGO legitimacy; personalized information distribution; recommender system



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