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New Trends In European Consular Services: Visa Policy In The EU Neighbourhood

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Chapter Summary

Two issues are transforming consular affairs in the twenty-first century. The first is security. The second issue is access to information via the Internet. Using technology to keep up with expectations in the new environment is a challenge that must be met to satisfy the demands of the travelling public and to provide high-quality service. This chapter discusses how the US Department of State's Bureau of Consular Affairs is meeting these challenges, dealing effectively with the public and addressing security requirements. It begins with a brief review of the history and organization of consular affairs within the Department of State and discusses the relationship between consular and diplomatic functions. The chapter reviews the application of advanced technology to consular services and the resulting changes to the consular function. It looks at how consular services are adopting an active approach to the public, using the Internet as a means of outreach.

Keywords:consular affairs; Internet; security requirements; US Department of State



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