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A Multi-Level Study on Employee Voice: Evidence from a Chain of Retail Stores

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The objective of this research is to examine the joint influence of both organizational characteristics and individual personality on employee voice. Employing a multi-level design, data from a chain of retail stores were collected for hypothesis testing. A total of 267 employees from 59 stores participated in this study. The results offered support for the individual-level relationships among proactive personality, voice behavior, and individual creative performance. At the store-level, both transformational leadership and supportive peer relations exerted significant effects on voice climate, but not on store performance. In addition, negative cross-level interaction between transformational leadership and proactive personality was found for voice behavior. Lastly, implications for managerial theory and practice are discussed.

10.1007/s11782-010-0110-3
/content/journals/10.1007/s11782-010-0110-3
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/content/journals/10.1007/s11782-010-0110-3
2010-01-01
2016-12-06

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