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People, Processes and Politics in Quality Assurance: Changing Pathways of Quality Assurance

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AbstractQuality assurance is about getting people to think and behave in ways that may be different from what they are used to. In other words, quality assurance is about changing individuals and through them the institutions with which they are associated. Different countries and different higher education institutions approach the processes and the politics of effective quality assurance differently.I draw out major issues that help or hinder effective quality assurance. I point to information that needs to be provided about quality assurance, and also emphasise the need for evaluation of how quality assurance is undertaken. I emphasize the importance of recognizing the people and processes of quality assurance that lead to positive outcomes. I argue that whereas there is no single way to approach quality assurance, there are principles that need to be understood and applied in ways that are appropriate to the individuals, institutions and countries involved.

Affiliations: 1: The University of New South WalesSydneyAustraliaEast China University of Science and TechnologyShanghaiPeople’s Republic of China


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