Help

Brill Online Books and Journals is simple to use. Easy navigation and intuitive tools provide a smooth and high-quality user experience. Should you require help, support can be accessed in four ways.

  • Contextual help is available when searching.
    Click on Help with... to learn more about Search and Advanced Search.
  • The FAQs below
    Please find frequently asked questions in the sections below; these are aimed at both new users and users of Brill's previous journal and e-book platforms. (Please note that there is a separate FAQ for the librarians' section).
  • Brill Online Books and Journals for.... Authors, Librarians, and Study and Research
    These pages provide succinct information on the navigation, tools, account and administration pages.
  • Customer Support
    Brill Online Books and Journals offers dedicated customer support. Contact our Sales Support Department for all your questions regarding navigation, access, subscriptions, and e-commerce. Please send an email to: sales@brillonline.com.

Quick Guide & Information

Frequently Asked Questions

Brill Online Books and Journals for existing customers

Which platforms does the new Brill Online Books and Journals replace?

Brill Online Books and Journals is a new platform for both books and journals. It hosts all of the e-books currently published on Brill's e-books platform, www.ebooks.brillonline.nl and the Martinus Nijhoff platform, www.nijhoffonline.nl. (Please note that The Hague Academy Collected Courses Online will remain on on www.nijhoffonline.nl). It also hosts all of the electronic journals currently published on www.ingentaconnect.com/content/brill, www.ingentaconnect.com/content/mnp, and www.ingentaconnect.com/content/vsp.

Can I still access the old journal and e-book platforms?

Yes. Until April 2012, all books and journals will continue to be published on the current platforms in addition to the new platform. From April 2012, all books and journals will only be published on Brill Online Books and Journals.

What happens to the old urls / bookmarks / links?

From April 2012, re-directs will guide you to the new pages on Brill Online Books and Journals. However, it is advisable to renew your bookmarks / embed the new url in your catalog beforehand.

I am a journal subscriber, what happens to my access?

You have access to all journals you currently subscribe to. Brill Online Books and Journals recognizes your IP address and also allows you to log in with your current username / password. Once logged in, you can set up an account, allowing you to manage your details.

I am an E-Book customer, what happens to my access?

You have access to all e-book collections you bought. Brill Online Books and Journals recognizes your IP address and also allows you to log in with your current username / password. Once logged in, you can set up an account, allowing you to manage your details.

Do I need to re-enter all my details?

No. All your subscription details, holdings (including Turpin customer number and renewal data if you are a journal subscriber), and other contact details have been migrated to Brill Online Books and Journals. You can edit your details on the Administration page.

Have my current personal alerts been migrated too?

No, these are site-specific. Fortunately, Brill Online Books and Journals offers the possibility to set up search, site and subjects alerts, in addition to RSS feeds.

What happens to the old usage statistics?

The current journals and ebook platforms keep registering usage. Usage statistics are available from IngentaConnect and Brill Online E-Books until mid 2012. Brill Online Books and Journals also registers usage. The platform supports both COUNTER and SUSHI compliant reports, available from the Administration page.

Librarians

How do I access the platform?

Brill Online Books and Journals supports IP recognitions and access by username and password. In addition, access by Athens and Shibboleth is also supported.

How do I manage my institution's details?

Go to the Administration page; under Profile management you see:

  • Update institutional profile – Click here to edit address and contact details, as well as the administrator's username and password.
  • Manage institutional logo – Click here to upload your institute's logo. It will appear in the top right of every page on Brill Online Books and Journals.

How do I manage my institution's access details?

Go to the Administration page; under Authentication you see:

  • Manage authentication details – Click here to manage your institution's IP range, to add usernames and passwords for the benefit of users outside of your IP range (up to a maximum of 5), and to set up access via Shibboleth.

Can I get an overview of my institution's holdings?

Yes. Go to the Administration page; under Subscriptions, you will see:

  • Current subscriptions – Click here for a complete overview of publications your institute has access to.

What usage reports are offered?

Brill Online Books and Journals is COUNTER compliant and offers COUNTER statistics. Brill Online Books and Journals also supports SUSHI. For more information about COUNTER and/or SUSHI visit www.niso.org, www.projectcounter.org, and www.uksg.org/kbart.

How do I generate usage statistics?

Go to the Administration page; under Statistics you see:

  • Usage statistics- Click here to receive COUNTER and SUSHI reports.

How do I generate COUNTER reports?

Under Usage statistics, you can select the required report type, the period and the email address to send the report to. There are three report types:

  • Journal Report 1 – Number of successful full-text article requests by month and journal (articles)
  • Book Report 1 – Number of successful title requests by month and title (books)
  • Book Report 2 – Number of successful section requests by month and title (chapters)

How do I generate SUSHI reports?

SUSHI reports are available through a web service request to http://booksandjournals.brillonline.com/admin/statistics/sushiservice. To access this page you will need a Requestor ID and Customer ID which can be generated from the site. There are three report types:

  • Journal Report 1 - Number of Successful full-text Article Requests by Month and Journal
  • Consortium Report 1 - Number of Successful Title Requests by Month and Title
  • Consortium Report 2 - Number of successful full-text journal article or book chapter requests by month

Is Brill Online Books and Journals OpenURL compliant?

Yes, Brill Online Books and Journals complies with the ANSI standard Z39.88. For more details about Federated Search, Link resolvers and OpenUrl see www.niso.org and www.uksg.org/kbart. (Please note that the references on Brill Online Books and Journals, whether incoming or outgoing, are similarly OpenURL compliant).

How do I connect to my database to Brill Online Books and Journals?

Go to the Administration page; under URLs you see:

  • Manage OpenURLs – Click here to set Brill Online Books and Journals as a target and link it to a source such as abstracting and indexing databases. This linking is mediated by link resolvers, and Brill Online Books and Journals supports both market link server systems and open-source link resolvers.

What metadata is offered?

In addition to such metadata as author, title, and publication data, which is found on a publication's homepage, Brill Online Books and Journals offers MARC records for the e-book collections. All metadata is freely available.

Where do I get these MARC records?

Go to the Administration page; under Subscriptions, you will see:

Can I search across all my titles?

Yes, you can see your subscribed titles under 'My account'. Your patrons can also search only your subscribed titles.

Can institutions purchase publications on the site?

Yes, please see the FAQ below.

End users

What can I find here?

On Brill Online Books and Journals, you will find all of Brill's electronic books and journals. You can freely browse the metadata, previews, and supplements. Access to the actual publications is available for purchase.

How do I access Brill Online Books and Journals?

If you are a member of an institution, or a patron of your institution's library, you will have immediate access to the site and all of your institution's holdings. (In addition, you can register. Registered users log in with username and password to access their own holdings).

What is 'Sign in via your institution'?

Click on Sign in via your institution to log in to Brill Online Books and Journals via Athens or Shibboleth. You will need your institution's username and password to do so.

How do I browse and search?

For browsing, use the navigation bar, the site menu or the subjects. For searching, use the Search filed at the top of the page. You may also use Advanced Search, allowing you to specify additional requirements, or search only those publications to which you have access. Use filters, such as product type, publication year, or imprint to narrow down your search results.

What is preview?

A glimpse of the actual article / chapter / book. The preview button opens a lightbox showing a few pages of the publication. It allows you to decide whether the publication suits your needs.

Why should I register?

While you may have access to publications through your institution, you are invited to register for a personal account. Registered users can use personal tools, as well as purchasing access to publications.

How do I use the Twitter button and other social icons?

Simply click on the icon to share a link. Social icons at present include Facebook, Twitter, Google (Bookmark), Citeulike, Connotea, Bibsonomy, Digg, Del.icio.us, and LinkedIn.

What are the personal tools?

Brill Online Books and Journals offers the following contextual tools:

  • Add to favorites – these are your personal favorites on Brill Online Books and Journals
  • Printable version – click here print this page
  • Email this page – email the link to the page
  • Create email alert – click here to set up an publication alert (see below)
  • Get permissions – takes you to the CopyRights Centre
  • Recommend to your library – sends an email to your librarian
  • Export citations – email or download the references in Bibtext, Endnote, plain text or Refworks format
  • Email search results – email the search results
  • Save search – saves your search results; see the My Account page for an overview of saved searches
  • Create search alert – click here to set up a search alert (see below)

How do I know which products I have access to?

Click on View current content in My account.

How do I manage my personal data?

Click on Update personal details in My account.

How do I add a title to My Favorites?

Using the Tools menu, click on Add to favorites. Click on My Favorites on the My Account page to see all of your Favorites, or to delete a Favorite.

What alerts can I set up?

Brill Online Books and Journals supports Search, publication, and site alerts. Set them up using the My Account page.

How do I purchase access to publications?

For information on e-commerce, please see the FAQ below.

What do the white and green symbols before titles mean?

These are access icons. Green means Full access: you have access for your institution, or you have purchased it yourself. Green with a white O means Open Access. White means you do not have access yet, but can purchase it. See also the Key on most pages on Brill Online Books and Journals.

How do I save my search results?

Use the Tools menu; the option Save Search appears on the page listing your search results.

How do I view my Search History?

You can click on Search History in My Account.You can click on Saved Searches in My Account.

How do I change the font size?

Click on the different-sized A A A you can find on most pages on Brill Online Books and Journals.

How do I actually read my article / chapter / book?

You can read them from the screen, on the site itself. Clicking on the Read button opens the texts in a lightbox. Downloaded publications can be read in a browser (html) or in Adobe's Acrobat Reader (pdf).

What is the lightbox?

The lightbox is the window in which an article / chapter / book opens. You can choose to open the lightbox as a separate window, allowing you to open multiple texts simultaneously. You can jump between chapter sections in the lightbox. Texts in pdf format can also be browsed, resized and printed from the lightbox. (Please note: you will need to download and install the required Adobe Acrobat Reader software, before the title can successfully load in the lightbox. Please download it here, or refer to your Technical Department for support).

How do I reference Brill's electronic books and journals in my own publications?

All e-books have an E-ISBN, and all chapters a DOI, which can be cited as references when needed. Similarly, all journals have a ISSN (mostly E-ISSN, although a few older titles may only have a P-ISSN), and articles have a DOI. In addition, the pdf files still include references to page numbers.

Purchasing books, book chapters, and journal articles

What can I purchase on the site?

On Brill Online Books and Journals, you are able to purchase access to individual journal articles, book chapters, and entire books (e-books).

I want to add a subscription to my holdings. Is that possible?

Subscriptions to Brill's electronic journals and outright purchases of e-book collections are handled off-site; please refer to our Sales Support for more information: sales@brillonline.com.

How do I buy a book / chapter / article?

If you do not have access to a title, you will see a white access icon meaning 'No access (Payment required)'. You will also see a Buy button. Click it to add the item to your shopping cart. You can pay for the item via the secure payment pages.

How do I pay?

You can pay for the items in your shopping cart via the secure payment pages. Brill Online Books and Journals supports payment by credit card only. Accepted credit cards are Visa and MasterCard.

I have to log in or register when I want to purchase something. Why is that?

To purchase books, articles or chapters you have to be logged in as a registered user. Only registered users can buy articles, chapters, or books. If you go to your shopping cart you will be prompted to register, or to log in if all ready registered. If you were asked to log in after clicking 'buy' and did so, you will be transferred back to the original book page to restart buying.

What do I get when I buy an item?

You get perpetual access to your purchase. You are also able to download your purchase.

How do I know my credit card number is secure on your site?

Access to this site is made secure by the use of a digitally signed secure certificate and SSL encryption. You can check that our certificate is valid by clicking on the Network Solutions logo, featured at the bottom of the Shopping Cart and Checkout pages.

Will I receive an order confirmation?

You will be sent an e-mail to confirm your order and will receive an additional e-mail detailing your credit card transaction.

Trouble shooting: I did not receive an order confirmation : what should I do?

Please check your personal account to see if your e-mail address is (still) correct.

Trouble shooting: I purchased a book/chapter/article but I cannot access it.

Please look for the e-mail receipt. Did you receive it? Check the My account page: is the item listed under Track orders? If not, the transaction will have almost certainly not taken place.

I purchased the wrong article. What do I do?

Electronic goods cannot be returned. Nor are refunds possible. Please see Brill's terms and conditions for full details.

Do I have the right to return Brill's electronic books and journals?

Electronic goods cannot be returned. Nor are refunds possible. Please see Brill's terms and conditions for full details.

Will I need to take out a license to purchases titles on Brill Online Books and Journals?

You only have to read and accept Brill's terms and conditions when registering.

What does '+ taxes if applicable' mean?

In general, tax or VAT of 19% will be added for customers from European Union countries. Tax additions will be clearly shown in the shopping cart.

Where do I find the shopping cart?

Click on 'shopping cart' in the upper right corner of the screen.

Tokens. I have been given a token with a discount for a book. How do I use it?

Navigate to the book in question. Click on 'buy' and proceed to checkout. Fill out your billing address and go to the payments page. Here you will see a field where you can enter your token code. Press the update button afterwards and you will see that the discount has been processed.

How do I access my purchased books / chapters / articles?

Once you have successfully purchased one or more items, you will automatically be able to access it/them by logging in to your personal account. When you navigate to the items you have purchased, you will notice that the rectangular access icon is green, indicating that you have access. Press 'read' to open the file.

How can I keep track of my purchases?

'My account' is the page where you can see what you have purchased. All your purchases are stored here, with the date of purchase and other details. Click on 'track orders' for an overview.

Where do I find 'my account'?

Once you are logged in as a personal user, the 'my account' link will be visible to the top right hand of the screen, and also in the right hand menu.

What currency can I use to buy?

Prices are shown either in Euro or in US Dollars, according to your country of origin.

Can I share my purchased items with other people?

No, multi-user licenses are not available at Brill Online Books and Journals, at least not for individual users. Institutional users are a different matter. They are requested to contact Sales Support for more information.

I want to buy a print book. Where do I go?

For information about Brill's books and journals, for (printed) catalogues, and for ordering print editions, please visit http://brill.nl.

I want to subscribe to an electronic journal. Where do I go?

Subscribing to a Brill journal has not changed. For information about subscribing to Brill's electronic journals, please visit http://brill.nl/journals

I want to buy an e-book collection. Where do I go?

Purchasing e-book collections has not changed. For information about ordering e-book collections, please visit http://brill.nl/publications/online-resources/e-book-collections

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