Shopping cartHelp and FAQ
Brill Online Books and Journals is simple to use. Easy navigation and intuitive tools provide a smooth and high-quality user experience. Should you require help, support can be accessed in four ways.
Contextual help is available when using "Quick Search" (in the top bar). Click on Help with... to learn more about Search and Advanced Search.
The Quick Guide & Information (see below) covers a number of topics but please note that there is a separate FAQ for the librarians' section.
Brill Online Books and Journals for … Authors, Librarians, and Study and Research provide succinct information on the navigation, tools, account and administration pages.
Customer Support
Brill Online Books and Journals offers dedicated customer support. Contact our Sales Support Department for all your questions regarding navigation, access, subscriptions, and e-commerce. For technical issues and access problems, please contact brillonline@brill.com. For general sales queries or content-related questions, please contact sales-us@brill.com if in the Americas and sales-nl@brill.com for all other regions.
Quick Guide & Information
- ABOUT Brill Online Books and Journals
- ACCESS TO YOUR SUBSCRIPTION(S) / HOLDING(S)
- SUBSCRIBER SERVICES
- USAGE STATISTICS
- SEARCH
- PERSONAL TOOLS
- CONTACT
- FOR AUTHORS SECTION
- FOR LIBRARIANS SECTION
- FOR STUDY AND RESEARCH
ABOUT Brill Online Books and Journals
Which platforms does the new Brill Online Books and Journals replace?
Brill Online Books and Journals is Brill’s new platform for both books and journals. It hosts all of the e-books previously published on Brill's e-books platforms. It also hosts all of the electronic journals published on www.ingentaconnect.com/content/brill, www.ingentaconnect.com/content/mnp, and www.ingentaconnect.com/content/vsp. New titles are uploaded on a daily basis but only on booksandjournals.brillonline.com.
Is Brill Online Books and Journals OpenURL compliant?
Yes, Brill Online Books and Journals complies with the ANSI standard Z39.88. For more details about Federated Search, Link resolvers and OpenUrl see www.niso.org and www.uksg.org/kbart. (Please note that the references on Brill Online Books and Journals, whether incoming or outgoing, are similarly OpenURL compliant).
How do I connect to my database to Brill Online Books and Journals?
Go to the Administration page; under URLs you see:
Manage OpenURLs – Click here to set Brill Online Books and Journals as a target and link it to a source such as abstracting and indexing databases. This linking is mediated by link resolvers, and Brill Online Books and Journals supports both market link server systems and open-source link resolvers.
What metadata is offered?
In addition to such metadata as author, title, and publication data, which is found on a publication's homepage, Brill Online Books and Journals offers MARC records for the e-book collections. All metadata is freely available.
Where can I find MARC records?
Go to the Administration page; under Subscriptions, you will see:
Download MARC records – Click to go to booksandjournals.brillonline.com/marc where you can download the MARC records per e-book collection.
What can I find here?
On Brill Online Books and Journals, you will find all of Brill's electronic books and journals. You can freely browse the metadata, previews, and supplements. Access to the actual publications is available for purchase.
What do the white and green symbols before titles mean?
These are access icons. Green means Full access: you have access through your institution, or you have purchased it yourself. Green with a white O means Open Access. White means you do not have access yet, but can purchase it. See also the Key on most pages on Brill Online Books and Journals.
How do I change the font size?
Click on the different-sized A A A you can find on most pages on Brill Online Books and Journals.
How do I actually read my article / chapter / book?
You can read them from the screen, on the site itself. Clicking on the Read button opens the texts in a lightbox. Downloaded publications can be read in a browser (html) or in Adobe's Acrobat Reader (pdf).
What is the lightbox?
The lightbox is the window in which an article / chapter / book opens. You can choose to open the lightbox as a separate window, allowing you to open multiple texts simultaneously. You can jump between chapter sections in the lightbox. Texts in pdf format can also be browsed, resized and printed from the lightbox. (Please note: you will need to download and install the required Adobe Acrobat Reader software, before the title can successfully load in the lightbox. Please download it here, or refer to your Technical Department for support).
ACCESS TO YOUR SUBSCRIPTION(S) / HOLDING(S)
How do I access the platform?
Brill Online Books and Journals supports IP recognitions and access by username and password. In addition, access by Athens and Shibboleth is also supported.
I am a journal subscriber on IngentaConnect (IC), what happens to my access?
You have access to all journals you subscribe to on Brill Online Books and Journals. Your IP address(es) is recognized and also allows you to log in with your IC username / password. Once logged in, you can set up an account, allowing you to manage your details.
I am an E-Book customer
If you accessed the e-books previously on ebooks.brillonline.nl or nijhoffonline.nl, you have now access to all e-book collections on Brill Online Books and Journals. Your IP address(es) is recognized and also allows you to log in with your current username / password. Once logged in, you can set up an account, allowing you to manage your details.
Do I need to re-enter all my details on Brill Online Books and Journals?
No. All your subscription details, holdings (including Turpin customer number and renewal data if you are a journal subscriber), and other contact details have been migrated to Brill Online Books and Journals. You can edit your details on the Administration page.
Have my personal alerts been migrated too?
No, alerts are site-specific. Fortunately, Brill Online Books and Journals offers the possibility to set up search, site and subjects alerts, in addition to RSS feeds.
How do I access Brill Online Books and Journals?
If you are a member of an institution, or a patron of your institution's library, you will have immediate access to the site and all of your institution's holdings. (In addition, you can register. Registered users log in with username and password to access their own holdings).
What is 'Sign in via your institution'?
Click on Sign in via your institution to log in to Brill Online Books and Journals via Athens or Shibboleth. You will need your institution's username and password to do so.
SUBSCRIBER SERVICES
How do I register and activate my account?
If you are an active customer an account will be created for you and by activating the account you will be given access to your account details and the institutional administrator section of Brill Online Books and Journals. For more details and help view our presentation:
Booksandjournals_Registering-and-Activating-account-Organizations-PDF.pdf
How do I manage my institution's details?
Go to the Administration page; under Profile management you see:
Update institutional profile – Click here to edit address and contact details, as well as the administrator's username and password.
Manage institutional logo – Click here to upload your institute's logo. It will appear in the top right of every page on Brill Online Books and Journals.
How do I manage my institution's access details?
Go to the Administration page; under Authentication you see:
Manage authentication details – Click here to manage your institution's IP range, to add usernames and passwords for the benefit of users outside of your IP range (up to a maximum of 5), and to set up access via Shibboleth.
Can I get an overview of my institution's holdings?
Yes. Go to the Administration page; under Subscriptions, you will see:
Current subscriptions – Click here for a complete overview of publications your institute has access to.
Why should I register?
While you may have access to publications through your institution, you are invited to register for a personal account. Registered users can use personal tools, as well as purchasing access to publications.
A short presentation has been created to help you register:
bookandjournals_registration_why-and-how-personal-account.ppt
How do I know which products I have access to?
Click on View current content in My account.
How do I manage my personal data?
Click on Update personal details in My account.
USAGE STATISTICS
What usage reports are offered?
Brill Online Books and Journals is COUNTER compliant and offers COUNTER statistics. Brill Online Books and Journals also supports SUSHI. For more information about COUNTER and/or SUSHI visit www.niso.org, www.projectcounter.org, and www.uksg.org/kbart.
How do I generate usage statistics?
Go to the Administration page; under Statistics you see:
Usage statistics- Click here to receive COUNTER and SUSHI reports.
For your convenience we have created a short presentation to help you generate usage statistics:
booksandjournals_Generating-Usage-Statistics.pdf
How do I generate COUNTER reports?
Under Usage statistics, you can select the required report type, the period and the email address to send the report to. There are different COUNTER types, for more information and details see questions below or visit www.projectcounter.org/code_practice.html.
Which COUNTER reports are available?
Journal Report 1 – Number of successful full-text article requests by month and journal (articles)
Book Report 1 – Number of successful title requests by month and title (books)
Book Report 2 – Number of successful section requests by month and title (chapters)
How do I generate SUSHI reports?
SUSHI reports are available through a web service request to booksandjournals.brillonline.com/admin/statistics/sushiservice. To access this page you will need a Requestor ID and Customer ID which can be generated from the site. There are three report types:
Journal Report 1 - Number of Successful full-text Article Requests by Month and Journal
Consortium Report 1 - Number of Successful Title Requests by Month and Title
Consortium Report 2 - Number of successful full-text journal article or book chapter requests by month
SEARCH
Can I search across all my titles?
Yes, you can see your subscribed titles under 'My account'. Your patrons can also search only your subscribed titles.
How do I browse and search
For browsing, use the navigation bar, the site menu or the subjects. For searching, use the Search filed at the top of the page. You may also use Advanced Search, allowing you to specify additional requirements, or search only those publications to which you have access. Use filters, such as product type, publication year, or imprint to narrow down your search results.
What is preview?
A glimpse of the actual article / chapter / book. The preview button opens a lightbox showing a few pages of the publication. It allows you to decide whether the publication suits your needs.
How do I save my search results?
Use the Tools menu; the option Save Search appears on the page listing your search results.
How do I view my Search History?
You can click on Search History in My Account. You can click on Saved Searches in My Account.
PERSONAL TOOLS
How do I use the Twitter button and other social icons?
Simply click on the icon to share a link. Social icons at present include Facebook, Twitter, Google (Bookmark), Citeulike, Connotea, Bibsonomy, Digg, Delicious, and LinkedIn.
What are the personal tools?
Brill Online Books and Journals offers the following contextual tools:
- Add to favorites – these are your personal favorites on Brill Online Books and Journals
- Printable version – click here print this page
- Email this page – email the link to the page
- Create email alert – click here to set up an publication alert (see below)
- Get permissions – takes you to the CopyRights Centre
- Recommend to your library – sends an email to your librarian
- Export citations – email or download the references in Bibtext, Endnote, plain text or Refworks format
- Email search results – email the search results
- Save search – saves your search results; see the My Account page for an overview of saved searches
- Create search alert – click here to set up a search alert (see below)
How do I add a title to My Favorites?
Using the Tools menu, click on Add to favorites. Click on My Favorites on the My Account page to see all of your Favorites, or to delete a Favorite.
What alerts can I set up?
Brill Online Books and Journals supports search, publication, and site alerts. Set them up using the My Account page.
How do I reference Brill's electronic books and journals in my own publications?
All e-books have an E-ISBN, and all chapters a DOI, which can be cited as references when needed. Similarly, all journals have an ISSN (mostly E-ISSN, although a few older titles may only have a P-ISSN), and articles have a DOI. In addition, the pdf files still include references to page numbers.
PURCHASING BOOKS, BOOK CHAPTERS, AND JOURNAL ARTICLES
What can I purchase on the site?
On Brill Online Books and Journals, you are able to purchase access to individual journal articles, book chapters, and entire books (e-books).
I want to add a subscription to my holdings. Is that possible?
Subscriptions to Brill's electronic journals and outright purchases of e-book collections are handled off-site; please refer to our Sales Support for more information: sales@brillonline.com.
How do I buy a book / chapter / article?
If you do not have access to a title, you will see a white access icon meaning 'No access (Payment required)'. You will also see a Buy button. Click it to add the item to your shopping cart. You can pay for the item via the secure payment pages.
How do I pay?
You can pay for the items in your shopping cart via the secure payment pages. Brill Online Books and Journals supports payment by credit card only. Accepted credit cards are Visa and MasterCard.
I have to log in or register when I want to purchase something. Why is that?
To purchase books, articles or chapters you have to be logged in as a registered user. Only registered users can buy articles, chapters, or books. If you go to your shopping cart you will be prompted to register, or to log in if all ready registered. If you were asked to log in after clicking 'buy' and did so, you will be transferred back to the original book page to restart buying.
What do I get when I buy an item?
You get perpetual access to your purchase. You are also able to download your purchase.
How do I know my credit card number is secure on your site?
Access to this site is made secure by the use of a digitally signed secure certificate and SSL encryption. You can check that our certificate is valid by clicking on the Network Solutions logo, featured at the bottom of the Shopping Cart and Checkout pages.
Will I receive an order confirmation?
You will be sent an e-mail to confirm your order and will receive an additional e-mail detailing your credit card transaction.
Trouble shooting: I did not receive an order confirmation : what should I do?
Please check your personal account to see if your e-mail address is (still) correct.
Trouble shooting: I purchased a book/chapter/article but I cannot access it.
Please look for the e-mail receipt. Did you receive it? Check the My account page: is the item listed under Track orders? If not, the transaction will have almost certainly not taken place.
I purchased the wrong article. What do I do?
Electronic goods cannot be returned. Nor are refunds possible. Please see Brill's Terms and Conditions for full details.
Do I have the right to return Brill's electronic books and journals?
Electronic goods cannot be returned. Nor are refunds possible. Please see Brill's Terms and Conditions for full details.
Will I need to take out a license to purchases titles on Brill Online Books and Journals?
You only have to read and accept Brill's Terms and Conditions when registering.
What does '+ taxes if applicable' mean?
In general, tax or VAT of 19% will be added for customers from European Union countries. Tax additions will be clearly shown in the shopping cart.
Where do I find the shopping cart?
Click on 'shopping cart' in the upper right corner of the screen.
Tokens. I have been given a token with a discount for a book. How do I use it?
Navigate to the book in question. Click on 'buy' and proceed to checkout. Fill out your billing address and go to the payments page. Here you will see a field where you can enter your token code. Press the update button afterwards and you will see that the discount has been processed.
A presentation for activating a token is available. Please note that tokens are for individual users:
Booksandjournals_Accessing-free-content-with-token.ppt
How do I access my purchased books / chapters / articles?
Once you have successfully purchased one or more items, you will automatically be able to access it/them by logging in to your personal account. When you navigate to the items you have purchased, you will notice that the rectangular access icon is green, indicating that you have access. Press 'read' to open the file.
How can I keep track of my purchases?
'My account' is the page where you can see what you have purchased. All your purchases are stored here, with the date of purchase and other details. Click on 'track orders' for an overview.
Where do I find 'my account'?
Once you are logged in as a personal user, the 'my account' link will be visible to the top right hand of the screen, and also in the right hand menu.
What currency can I use to buy?
Prices are shown either in Euro or in US Dollars, according to your country of origin.
Can I share my purchased items with other people?
No, multi-user licenses are not available at Brill Online Books and Journals, at least not for individual users. Institutional users are a different matter. They are requested to contact Sales Support for more information.
I want to buy a print book. Where do I go?
For information about Brill's books and journals, for (printed) catalogues, and for ordering print editions, please visit brill.com.
I want to subscribe to an electronic journal. Where do I go?
Subscribing to a Brill journal has not changed. For information about subscribing to Brill's electronic journals, please visit brill.com/journals.
I want to buy an e-book collection. Where do I go?
Purchasing e-book collections has not changed. For information about ordering e-book collections, please visit www.brill.com/publications/online-resources/e-book-collections.
CONTACT
If you have any queries regarding your subscription / outright purchase, or if you would like to set up new trials, receive a price quotation for other online resources, renew your subscription, or for any queries regarding our online license agreements, please contact our Sales team sales-nl@brill.com or sales-us@brill.com for customers in the Americas. For technical questions please email brillonline@brill.com.
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